Refund and Return Policy
At N.S TEXTILE, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we are here to help. Please read our refund and return policy carefully to ensure a smooth process.
1. Returns
- Eligibility: Returns are accepted within 30 days from the date of purchase. To qualify for a return, the item must be in its original condition—unworn, unwashed, and with all tags and packaging intact.
- Exclusions: Custom-made suits or personalized products cannot be returned.
- How to Return: To start a return, please contact our customer service at [SUPPORT@N.S TEXTILE or call 8360286877 to obtain a return authorization number. Returns without an INVOICE will not be accepted.
- Return Shipping: Customers are responsible for the return shipping fees unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
2. Refunds
- Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refund Method: If your return is approved, your refund will be processed to the original payment method. Refunds may take 5–10 business days to appear in your account, depending on your bank or card issuer.
- Partial Refunds: In some cases, partial refunds may be granted for opened, damaged, or used items.
3. Exchanges
We currently do not offer direct exchanges. If you would like a different size or color, please return the item for a refund and place a new order.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a full refund or send you a replacement at no additional cost.
5. How to Contact Us
If you have any questions about your return or refund, feel free to reach out to us:
- Email: [support@N.S TEXTILE]
- Phone: 8360286877
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
Thank you for choosing support@N.S TEXTILE We look forward to serving you again.
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